Electricians Matraville FAQs

Often same or next day. That is how it usually goes, not a promise about a job we have not seen yet. Call early in the day if you can. Genuine emergencies are different: they get a response at any hour.

Two ways. Call (02) 9134 9026 and a real person answers the phone, or fill in the form on the contact page. After hours the form still works. It lands with the same local team, so you get a reply rather than a queue number.

We ask what is going on and listen. If it sounds urgent, we put a licensed electrician on the line right then. Then we agree a time that suits you. You get a fixed written price before we start, and you approve it before any work begins.

Sparks, a burning smell, a hot switchboard, a shock off an appliance, or your power out while the street still has lights. If you can do it safely, turn it off at the switchboard and then ring. Day or night, someone picks up.

No call-out fee to come out and quote you. The quote is free, done on site, and yours whether you book us or not. We do not charge by the hour either. Every job is priced as a whole before it starts, so the clock is not part of the deal.

Yes, and there is nothing to sign. We come out, look at the actual job, and write you a price for it. Nothing is added afterwards for travel or parking. Say no at the end and you owe us nothing.

Exactly what it says: $50 off your first service, straight off the price of your first job with us. There is nothing to redeem and no code to type in. Tell us when you book and it is on the paperwork from the start.

The price we quote is the price you pay, even when the job turns out to be more work than expected. For the specifics of how and when to settle up, ask when you book and we will sort it out then.

Because the load moved and the board did not. Much of the housing here went up in the post-war years, wired for a house that ran a fraction of what yours runs now. Winter is when it shows: reverse-cycle heating goes into older, uninsulated houses, and the old board was never sized for it. A switchboard upgrade sorts that with RCBOs, safety switches and labelled circuits.

Well enough not to guess. Three waves built this suburb: cottages from the 1940s to the 60s, a long run of building through the 60s to 80s, then infill in the gaps from the 80s on. Each wave wired its houses differently. So we test what is really there before quoting, rather than assuming what a house of that age ought to have.

Strata and units, yes. Common property means the owners corporation or strata manager has to approve the work, and we will talk you through who says yes before anything is booked. Older period homes, also yes. Age changes how we run cable and how long it takes, not whether the job gets done properly.

Yes, both. The useful thing to know is what happens when a wall comes off and there is something unexpected behind it. We stop, show you what we found, and re-quote it. Nobody gets billed for a surprise they did not agree to.

No. DIY electrical work is illegal in NSW, and that includes the jobs that look harmless: swapping a light fitting, moving a power point. Only a licensed electrician can certify the work, and that certificate is the proof it was done to the Wiring Rules. Our licence is #452529C, and we are Master Electricians Australia members.

A safety switch (RCD) watches for current leaking where it should not go, such as through a person, and cuts power in milliseconds. A circuit breaker will not do that: it protects the wiring, not you. Plenty of older houses here still do not have one, and they turn up as an upgrade when a place is inspected or sold. Modern practice is a safety switch on every circuit.

The Wiring Rules. That is the standard behind how an electrical installation gets designed, installed and tested, and every job of ours is done to it. You will never be asked to read it. It matters because work done to AS/NZS 3000 is the kind that passes inspection instead of coming back out.

Yes, on notifiable electrical work. It is a licensed electrician's signed statement that what went in meets the standard, lodged with NSW Fair Trading. Keep yours. It is what you hand over when you sell or renovate, and photos of the finished job come through with it.